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Customer Care Customer Care
The Palace Promise
If you're not completely satisfied with your Queen Anne Pillow, you can exchange it, adjust it, or return it. The terms for each of these offers are outlined in the drop downs below.
To insure you get the right pillow right away, consider our Perfect Pillow Tool.
We're serious about our mission: To Make the Most Luxurious Pillows on the Planet.
Our core values are Education, Luxury, and Health. Why? Because we believe that Better Health Starts with Better Sleep™ and that Better Sleep Starts with Better Choices™. That's why we love to educate our customers about the differences between pillows and strive to make choosing the right pillow fun and easy!
Remember, we're a family-owned company and love your support, questions, and reviews. Get in touch anytime. Simply email info@queenannepillow.com.
EXCHANGES
Your exchange must be started within 30 days of delivery, and once initiated please ship back the old pillow within 10 days. We will not honor exchanges outside of this time frame.
Customers are allowed one exchange per order and per household, but an exchanged pillow can't later be returned.
To start your exchange, email info@queenannepillow.com.
RETURNS
The customer will be responsible for the cost of return shipping on all pillow returns – currently $20 per pillow.
Your return must be started within 30 days of delivery, and once initiated please ship back the old pillow within 10 days. We will not honor returns outside of this time frame.
Returns are not accepted on pillow orders of two or more pillows, so please make sure you love your pillow before ordering more than one. On pillow orders of more than one pillow, we will only honor a refund for one pillow. You may choose to exchange your pillows for something more comfortable and either pay or be refunded the difference.
To start your return, email info@queenannepillow.com.
INTERNATIONAL ORDERS
We do not currently offer shipping internationally, including to Canada, without prior approval. Please contact us at info@queenannepillow.com if wishing to order and ship internationally.
We do not accept exchanges or returns on international orders or for orders shipped outside the continental United States. Queen Anne products purchased online and shipped outside the United States may be subject to duties and taxes. If you are making a purchase, it is your responsibility to understand which duties and taxes you may be responsible for. These taxes and duties will not show up in your purchase price and Queen Anne will not accept responsibility for taxes and duties applied to your shipments.
The Palace Promise
If you're not completely satisfied with your Queen Anne Pillow, you can exchange it, adjust it, or return it. The terms for each of these offers are outlined in the drop downs below.
To insure you get the right pillow right away, consider our Perfect Pillow Tool.
We're serious about our mission: To Make the Most Luxurious Pillows on the Planet.
Our core values are Education, Luxury, and Health. Why? Because we believe that Better Health Starts with Better Sleep™ and that Better Sleep Starts with Better Choices™. That's why we love to educate our customers about the differences between pillows and strive to make choosing the right pillow fun and easy!
Remember, we're a family-owned company and love your support, questions, and reviews. Get in touch anytime. Simply email info@queenannepillow.com.
EXCHANGES
Your exchange must be started within 30 days of delivery, and once initiated please ship back the old pillow within 10 days. We will not honor exchanges outside of this time frame.
Customers are allowed one exchange per order and per household, but an exchanged pillow can't later be returned.
To start your exchange, email info@queenannepillow.com.
RETURNS
The customer will be responsible for the cost of return shipping on all pillow returns – currently $20 per pillow.
Your return must be started within 30 days of delivery, and once initiated please ship back the old pillow within 10 days. We will not honor returns outside of this time frame.
Returns are not accepted on pillow orders of two or more pillows, so please make sure you love your pillow before ordering more than one. On pillow orders of more than one pillow, we will only honor a refund for one pillow. You may choose to exchange your pillows for something more comfortable and either pay or be refunded the difference.
To start your return, email info@queenannepillow.com.
INTERNATIONAL ORDERS
We do not currently offer shipping internationally, including to Canada, without prior approval. Please contact us at info@queenannepillow.com if wishing to order and ship internationally.
We do not accept exchanges or returns on international orders or for orders shipped outside the continental United States. Queen Anne products purchased online and shipped outside the United States may be subject to duties and taxes. If you are making a purchase, it is your responsibility to understand which duties and taxes you may be responsible for. These taxes and duties will not show up in your purchase price and Queen Anne will not accept responsibility for taxes and duties applied to your shipments.
