Customer Care Customer Care

Exchanges, Returns, and Warranty Policies 

I want you to have the best night’s sleep possible. In fact, I want to be the last pillow company you ever buy from. To that end, I'm happy to offer exchanges and adjustments based on your comfort preferences. Just let me know how we can make it right and we'll find a new pillow, even better suited to your sleep style." - Travis Luther, Founder - Queen Anne Pillow

CUSTOMER CARE SHORT CUTS:

Pillow Exchange Form (Best for Synthetic Fill Pillows)

Pillow Adjustment Form (Best for Down and Feather Pillows)

 

EXCHANGES TERMS:

To initiate your exchange, have your original packing slip or order number ready. Then, click here to user our Pillow Exchange Form. This form is the quickest way to get you the pillow of your dreams!

If you experience any problems, or have questions, you may call Customer Care at 855.95.QUEEN.

Additional Exchange Terms Below:

The customer will be responsible for any price differences that may arise between the two pillows.

The customer will be responsible for the cost of return shipping on all exchanges  currently set at $22.00 per pillow.

PLEASE NOTE: We do not accept exchanges on international orders or for orders shipped outside the continental United States. Queen Anne products purchased online and shipped outside the United States may be subject to duties and taxes. If you are making a purchase, it is your responsibility to understand which duties and taxes you may be responsible for. These taxes and duties WILL NOT show up in your purchase price and Queen Anne Pillow will not accept responsibility for taxes and duties applied to your shipments. 

Your Exchange Request must be completed within 30-days of product delivery. We will not honor exchanges outside of this time frame.

We may ask that old pillow must be shipped back to our company within 10 days of your Exchange Request. We will not honor exchanges returned outside of this time frame. The customer will be responsible for all costs associated with returning their pillow if an exchange is late. 

If requested, exchanged pillows should be shipped back in their original Queen Anne Pillow shipping box, or a box of equal or smaller size as the original shipping box. Customers will be charged a $50.00 fee for returned shipments of excess size. Queen Anne Pillow will not send out your pillow exchange until we have received your original pillow order. Please include your original packing slip. If your exchange is being shipped back to a different address than your original order, please note that on your packing slip.

Your new or adjusted pillow will be shipped within 7-10 business days of the arrival of your original pillow order to our company.

Customers are allowed one exchange per order and per household. If your exchange is for a pillow of greater value than your original order, you will be asked to pay the difference between the two products.

Exchanges, adjustments, and returns will NOT be accepted without completion of the appropriate process (detailed above). Pillows that arrive unannounced and without prior notification will immediately be donated to local charity. We will not offer refunds or exchanges on these unannounced arrivals.

RETURNS

TERMS:

If you are not satisfied with your pillow, we are happy to accept your return (though if comfort is your primary product concern, we hope that you will first give us a chance to exchange your pillow for something more to your liking).

Returns are not accepted on “Sale” items or bulk/bundled pillow orders of two or more pillows – so please make sure you love your pillow before ordering more than one.

PLEASE NOTE: We do not accept returns or offer refunds on international orders or for orders shipped outside the continental United States. Queen Anne products purchased online and shipped outside the United States may be subject to duties and taxes. If you are making a purchase, it is your responsibility to understand which duties and taxes you may be responsible for. These taxes and duties WILL NOT show up in your purchase price and Queen Anne Pillow will not accept responsibility for taxes and duties applied to your shipments. 

On pillow orders of more than one pillow, we will only honor a refund for one pillow (except in the case of damaged products or when we have mis-shipped a product). You may choose to exchange your pillows for something more comfortable and either pay or be refunded the difference.

The customer will be responsible for the cost of return shipping on all pillow returns  currently set at $22.00 per pillow.

Pre-paid return shipping authorizations will only be provided for the continental United States. We will not provide pre-paid shipping authorizations for international orders or orders that have been shipped internationally after having been delivered in the United States. 

To initiate your Return, have your original packing slip ready. Email info@queenannepillow.com. Include your order number, email address, telephone number, and which pillow you returning.

Your Return Request must be completed within 30-days of product delivery. We will not honor returns outside of this time frame.

Your pillow return must be shipped back to our company within 10 days of your Return Request. We will not honor exchanges returned outside of this time frame. The customer will be responsible for all costs associated with returning a pillow back to them.

Returned pillows should be shipped back in their original Queen Anne Pillow shipping box, or a box of equal or smaller size as the original shipping box with the original packing slip. Customers will be charged a $50.00 fee for returned shipments of excess size.

Monetary refunds will be issued within 5 business days of delivery of your returned pillow to Queen Anne Pillow Company. Refunds will not be issued prior to receiving your pillow in our manufacturing facility.

Exchanges, adjustments, and returns will NOT be accepted without completion or the appropriate process (detailed above). Pillows that arrive unannounced and without Request Form notification will immediately be donated to local charity. We will offer no refunds or exchanges on these arrivals.

Returns will not be accepted on international orders or orders shipped outside the United States. 

These Return Terms also apply to pillows being returned under our One-Year Conditional Warranty.

 

QUEEN ANNE PILLOW’S ONE-YEAR CONDITIONAL WARRANTY

All of Queen Anne’s Pillows come with a One Year Warranty. If you have any of the following issues, we will happily exchange your pillow or provide 100% refund of your original purchase price:

This Warranty covers:

  • Loose or broken stitching
  • Loose or broken seems
  • Loose tags
  • Escaping filling

This Warranty does not cover:

  • Damage created by cleaning in excess of recommended care instructions
  • Stains and discoloration
  • Cuts, rips, or tears
  • Damage created through improper or long-term storage
  • Damage caused by the Customer or members of the household

This Warranty will only be honored on pillows returned to our company, pending our inspection, and after Queen Anne Pillow Company’s Warranty approval.

If it is determined that your pillow is damaged for reasons outside of a production error or normal and reasonable wear and tear, your Warranty and refund or exchange will not be honored. Damaged pillows that we receive but which are not covered by this Warranty can be returned to the customer. In this event, the Customer will be responsible for the return shipping costs and charges.

Please view our Returns Terms above for return shipping instructions.

PLEASE NOTE: This warranty does not apply to international orders and orders shipped outside of the United States. International buyers assumes risk and agree to accept Queen Anne products as is (or as they arrive). 

Exchanges, Returns, and Warranty Policies 

I want you to have the best night’s sleep possible. In fact, I want to be the last pillow company you ever buy from. To that end, I'm happy to offer exchanges and adjustments based on your comfort preferences. Just let me know how we can make it right and we'll find a new pillow, even better suited to your sleep style." - Travis Luther, Founder - Queen Anne Pillow

CUSTOMER CARE SHORT CUTS:

Pillow Exchange Form (Best for Synthetic Fill Pillows)

Pillow Adjustment Form (Best for Down and Feather Pillows)

 

EXCHANGES TERMS:

To initiate your exchange, have your original packing slip or order number ready. Then, click here to user our Pillow Exchange Form. This form is the quickest way to get you the pillow of your dreams!

If you experience any problems, or have questions, you may call Customer Care at 855.95.QUEEN.

Additional Exchange Terms Below:

The customer will be responsible for any price differences that may arise between the two pillows.

The customer will be responsible for the cost of return shipping on all exchanges  currently set at $22.00 per pillow.

PLEASE NOTE: We do not accept exchanges on international orders or for orders shipped outside the continental United States. Queen Anne products purchased online and shipped outside the United States may be subject to duties and taxes. If you are making a purchase, it is your responsibility to understand which duties and taxes you may be responsible for. These taxes and duties WILL NOT show up in your purchase price and Queen Anne Pillow will not accept responsibility for taxes and duties applied to your shipments. 

Your Exchange Request must be completed within 30-days of product delivery. We will not honor exchanges outside of this time frame.

We may ask that old pillow must be shipped back to our company within 10 days of your Exchange Request. We will not honor exchanges returned outside of this time frame. The customer will be responsible for all costs associated with returning their pillow if an exchange is late. 

If requested, exchanged pillows should be shipped back in their original Queen Anne Pillow shipping box, or a box of equal or smaller size as the original shipping box. Customers will be charged a $50.00 fee for returned shipments of excess size. Queen Anne Pillow will not send out your pillow exchange until we have received your original pillow order. Please include your original packing slip. If your exchange is being shipped back to a different address than your original order, please note that on your packing slip.

Your new or adjusted pillow will be shipped within 7-10 business days of the arrival of your original pillow order to our company.

Customers are allowed one exchange per order and per household. If your exchange is for a pillow of greater value than your original order, you will be asked to pay the difference between the two products.

Exchanges, adjustments, and returns will NOT be accepted without completion of the appropriate process (detailed above). Pillows that arrive unannounced and without prior notification will immediately be donated to local charity. We will not offer refunds or exchanges on these unannounced arrivals.

RETURNS

TERMS:

If you are not satisfied with your pillow, we are happy to accept your return (though if comfort is your primary product concern, we hope that you will first give us a chance to exchange your pillow for something more to your liking).

Returns are not accepted on “Sale” items or bulk/bundled pillow orders of two or more pillows – so please make sure you love your pillow before ordering more than one.

PLEASE NOTE: We do not accept returns or offer refunds on international orders or for orders shipped outside the continental United States. Queen Anne products purchased online and shipped outside the United States may be subject to duties and taxes. If you are making a purchase, it is your responsibility to understand which duties and taxes you may be responsible for. These taxes and duties WILL NOT show up in your purchase price and Queen Anne Pillow will not accept responsibility for taxes and duties applied to your shipments. 

On pillow orders of more than one pillow, we will only honor a refund for one pillow (except in the case of damaged products or when we have mis-shipped a product). You may choose to exchange your pillows for something more comfortable and either pay or be refunded the difference.

The customer will be responsible for the cost of return shipping on all pillow returns  currently set at $22.00 per pillow.

Pre-paid return shipping authorizations will only be provided for the continental United States. We will not provide pre-paid shipping authorizations for international orders or orders that have been shipped internationally after having been delivered in the United States. 

To initiate your Return, have your original packing slip ready. Email info@queenannepillow.com. Include your order number, email address, telephone number, and which pillow you returning.

Your Return Request must be completed within 30-days of product delivery. We will not honor returns outside of this time frame.

Your pillow return must be shipped back to our company within 10 days of your Return Request. We will not honor exchanges returned outside of this time frame. The customer will be responsible for all costs associated with returning a pillow back to them.

Returned pillows should be shipped back in their original Queen Anne Pillow shipping box, or a box of equal or smaller size as the original shipping box with the original packing slip. Customers will be charged a $50.00 fee for returned shipments of excess size.

Monetary refunds will be issued within 5 business days of delivery of your returned pillow to Queen Anne Pillow Company. Refunds will not be issued prior to receiving your pillow in our manufacturing facility.

Exchanges, adjustments, and returns will NOT be accepted without completion or the appropriate process (detailed above). Pillows that arrive unannounced and without Request Form notification will immediately be donated to local charity. We will offer no refunds or exchanges on these arrivals.

Returns will not be accepted on international orders or orders shipped outside the United States. 

These Return Terms also apply to pillows being returned under our One-Year Conditional Warranty.

 

QUEEN ANNE PILLOW’S ONE-YEAR CONDITIONAL WARRANTY

All of Queen Anne’s Pillows come with a One Year Warranty. If you have any of the following issues, we will happily exchange your pillow or provide 100% refund of your original purchase price:

This Warranty covers:

  • Loose or broken stitching
  • Loose or broken seems
  • Loose tags
  • Escaping filling

This Warranty does not cover:

  • Damage created by cleaning in excess of recommended care instructions
  • Stains and discoloration
  • Cuts, rips, or tears
  • Damage created through improper or long-term storage
  • Damage caused by the Customer or members of the household

This Warranty will only be honored on pillows returned to our company, pending our inspection, and after Queen Anne Pillow Company’s Warranty approval.

If it is determined that your pillow is damaged for reasons outside of a production error or normal and reasonable wear and tear, your Warranty and refund or exchange will not be honored. Damaged pillows that we receive but which are not covered by this Warranty can be returned to the customer. In this event, the Customer will be responsible for the return shipping costs and charges.

Please view our Returns Terms above for return shipping instructions.

PLEASE NOTE: This warranty does not apply to international orders and orders shipped outside of the United States. International buyers assumes risk and agree to accept Queen Anne products as is (or as they arrive). 

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