Pillow Exchange Form Pillow Exchange Form

Alright! We are so close to getting you the pillow of your dreams.

Please complete this form to create your pillow exchange request. Completing this form will
alert our team to make your new pillow and ship it out (please allow 7-10 days for our
handy work to arrive back to your home)!

 

Additional Exchange Terms:

The customer will be responsible for any price differences that may arise between the two pillows.

The customer will be responsible for the cost of return shipping on all exchanges  currently set at $22.00 per pillow.

PLEASE NOTE: We do not accept exchanges on international orders or for orders shipped outside the continental United States. Queen Anne products purchased online and shipped outside the United States may be subject to duties and taxes. If you are making a purchase, it is your responsibility to understand which duties and taxes you may be responsible for. These taxes and duties WILL NOT show up in your purchase price and Queen Anne Pillow will not accept responsibility for taxes and duties applied to your shipments. 

Your Exchange Request must be completed within 30-days of product delivery. We will not honor exchanges outside of this time frame.

We may ask that old pillow must be shipped back to our company within 10 days of your Exchange Request. We will not honor exchanges returned outside of this time frame. The customer will be responsible for all costs associated with returning their pillow if an exchange is late. 

If requested, exchanged pillows should be shipped back in their original Queen Anne Pillow shipping box, or a box of equal or smaller size as the original shipping box. Customers will be charged a $50.00 fee for returned shipments of excess size. Queen Anne Pillow will not send out your pillow exchange until we have received your original pillow order. Please include your original packing slip. If your exchange is being shipped back to a different address than your original order, please note that on your packing slip.

Your new or adjusted pillow will be shipped within 7-10 business days of the arrival of your original pillow order to our company.

Customers are allowed one exchange per order and per household. If your exchange is for a pillow of greater value than your original order, you will be asked to pay the difference between the two products.

Exchanges, adjustments, and returns will NOT be accepted without completion of the appropriate process (detailed above). Pillows that arrive unannounced and without prior notification will immediately be donated to local charity. We will not offer refunds or exchanges on these unannounced arrivals.

Alright! We are so close to getting you the pillow of your dreams.

Please complete this form to create your pillow exchange request. Completing this form will
alert our team to make your new pillow and ship it out (please allow 7-10 days for our
handy work to arrive back to your home)!

 

Additional Exchange Terms:

The customer will be responsible for any price differences that may arise between the two pillows.

The customer will be responsible for the cost of return shipping on all exchanges  currently set at $22.00 per pillow.

PLEASE NOTE: We do not accept exchanges on international orders or for orders shipped outside the continental United States. Queen Anne products purchased online and shipped outside the United States may be subject to duties and taxes. If you are making a purchase, it is your responsibility to understand which duties and taxes you may be responsible for. These taxes and duties WILL NOT show up in your purchase price and Queen Anne Pillow will not accept responsibility for taxes and duties applied to your shipments. 

Your Exchange Request must be completed within 30-days of product delivery. We will not honor exchanges outside of this time frame.

We may ask that old pillow must be shipped back to our company within 10 days of your Exchange Request. We will not honor exchanges returned outside of this time frame. The customer will be responsible for all costs associated with returning their pillow if an exchange is late. 

If requested, exchanged pillows should be shipped back in their original Queen Anne Pillow shipping box, or a box of equal or smaller size as the original shipping box. Customers will be charged a $50.00 fee for returned shipments of excess size. Queen Anne Pillow will not send out your pillow exchange until we have received your original pillow order. Please include your original packing slip. If your exchange is being shipped back to a different address than your original order, please note that on your packing slip.

Your new or adjusted pillow will be shipped within 7-10 business days of the arrival of your original pillow order to our company.

Customers are allowed one exchange per order and per household. If your exchange is for a pillow of greater value than your original order, you will be asked to pay the difference between the two products.

Exchanges, adjustments, and returns will NOT be accepted without completion of the appropriate process (detailed above). Pillows that arrive unannounced and without prior notification will immediately be donated to local charity. We will not offer refunds or exchanges on these unannounced arrivals.

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