Customer Care

Exchanges, Returns & Warranty Policies 

EXCHANGES

TERMS:

We want you to have the best night’s sleep possible. To that end, we are happy to offer exchanges based on your comfort preferences.

To initiate your exchange, have your original packing slip ready.

Please fill out the Exchange Request Form (Click Here) on our webpage. If you experience any problems, or have questions about the form, you may call Customer Care at 855.95.QUEEN.

The customer will be responsible for the cost of return shipping on all exchangescurrently set at $16.00 per pillow.

Your Exchange Request must be completed within 30-days of product delivery. We will not honor exchanges outside of this time frame.

Your old pillow must be shipped back to our company within 10 days of your Exchange Request. We will not honor exchanges returned outside of this time frame. The customer will be responsible for all costs associated with returning a late exchanged pillow back to them.

Exchanged pillows should be shipped back in their original Queen Anne Pillow shipping box, or a box of equal or smaller size as the original shipping box. Customers will be charged a $50.00 fee for returned shipments of excess size. Queen Anne Pillow will not send out your pillow exchange until we have received your original pillow order. Please include your original packing slip. If your exchange is being shipped back to a different address than your original order, please note that on your packing slip.

Your new or adjusted pillow will be shipped within 7-10 business days of the arrival of your original pillow order to our company.

Customers are allowed one exchange per order and per household. If your exchange is for a pillow of greater value than your original order, you will be asked to pay the difference between the two products.

Exchanges, adjustments, and returns will NOT be accepted without completion or the appropriate Request Form. Pillows that arrive unannounced and without Request Form notification will immediately be donated to local charity. We will offer no refunds or exchanges on these arrivals.

 

RETURNS

TERMS:

If you are not satisfied with your pillow, we are happy to accept your return (though if comfort is your primary product concern, we hope that you will first give us a chance to exchange your pillow).

Returns are not accepted on “Closeout Sale” items or bulk/bundled pillow orders of more than four pillows – so please make sure you love your pillow before ordering a whole case.

To initiate your Return, have your original packing slip ready.

Please fill out the Return Request Form (Click Here) on our webpage. If you experience any problems, or have questions about the form, you may call Customer Care at 855.95.QUEEN.

Your Return Request must be completed within 30-days of product delivery. We will not honor returns outside of this time frame.

Your pillow return must be shipped back to our company within 10 days of your Return Request. We will not honor exchanges returned outside of this time frame. The customer will be responsible for all costs associated with returning a pillow back to them.

Returned pillows should be shipped back in their original Queen Anne Pillow shipping box, or a box of equal or smaller size as the original shipping box with the original packing slip. Customers will be charged a $50.00 fee for returned shipments of excess size.

Monetary refunds will be issued within 5 business days of delivery of your returned pillow to Queen Anne Pillow Company. Refunds will not be issued prior to receiving your pillow in our manufacturing facility.

Exchanges, adjustments, and returns will NOT be accepted without completion or the appropriate Request Form. Pillows that arrive unannounced and without Request Form notification will immediately be donated to local charity. We will offer no refunds or exchanges on these arrivals.

These Return Terms also apply to pillows being returned under our One-Year Conditional Warranty.

 

QUEEN ANNE PILLOW’S ONE-YEAR CONDITIONAL WARRANTY

All of Queen Anne’s Pillows come with a One Year Warranty. If you have any of the following issues, we will happily exchange your pillow or provide 100% refund of your original purchase price:

This Warranty covers:

  • Loose or broken stitching
  • Loose or broken seems
  • Loose tags
  • Escaping filling

This Warranty does not cover:

  • Damage created by cleaning in excess of recommended care instructions
  • Stains and discoloration
  • Cuts, rips, or tears
  • Damage created through improper or long-term storage
  • Damage caused by the Customer or members of the household

This Warranty will only be honored on pillows returned to our company, pending our inspection, and after Queen Anne Pillow Company’s Warranty approval.

If it is determined that your pillow is damaged for reasons outside of a production error or normal and reasonable wear and tear, your Warranty and refund or exchange will not be honored. Damaged pillows that we receive but which are not covered by this Warranty can be returned to the customer. In this event, the Customer will be responsible for the return shipping costs and charges.

Please view our Returns Terms above for return shipping instructions.

 

Photo by Maarten van den Heuvel on Unsplash